Terms and Conditions

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TERMS AND CONDITIONS

The Travel Agent agrees to design a vacation that meets your unique wants and needs as you have informed me of them. The process of planning your trip will include comprehensive itinerary design, booking and travel management as needed and mutually agreed upon.

The Traveler understands that Travel Agent will focus on delivering quality experiences that closely align with the Traveler’s unique wants, needs, and budget.

Itinerary Development

I charge a non-refundable planning retainer in advance of doing any itinerary development, creating quotes, or booking travel components. The professional planning fee is $150. Unless otherwise noted herein, the retainer does not apply to the cost of the trip.

Travel Agent will create a custom itinerary for the agreed-upon destination(s)/region(s) based on the information as described above. Additional modifications of a significant nature may incur an additional cost. If there is no response within 30 days and/or the proposal is not approved within 30 days additional fees will be incured.

Proposals may not specify exact properties, flights, services, or activities as these cannot be confirmed or guaranteed until booking. Everything Travel Agent presents to Traveler is subject to modification based on availability and price at the time of booking.

Trio Travel Company builds and maintains relationships with quality service providers (i.e., the people on the ground who make Traveler’s trip go the way it's supposed to) who Travel Agency knows will take excellent care of our Travel Clients. As in any industry, these relationships necessitate contractual agreements containing strict confidentiality clauses. Therefore, I am unable to break down pricing on itineraries and vacation packages.

Cooperation

Traveler agrees to inform Travel Agent of any budget restrictions and personal non-negotiables BEFORE Travel Agent begins working on Traveler’s itinerary.

Traveler agrees to acknowledge emails & text messages within 24 hours during the planning process and to respond as quickly and accurately as possible to Travel Agent’s questions as they arise because in planning your travel, time is of the essence. There are many moving parts and people spread across different time zones that may be awaiting our response. Any delays can mean we lose out on what could otherwise be an amazing experience, especially during peak travel times.

If the Traveler is dissatisfied with Travel Agent’s work for any reason, please communicate any concerns as quickly as possible. Travel Agency will make every effort to resolve the matter quickly and in a mutually beneficial manner.

Travel Agent will provide Traveler with all necessary travel documents and final itinerary 10 - 14 days before departure unless otherwise specified.

The traveler agrees to thoroughly read the information Travel Agent provides about the vacation, including the travel documents.  

Travel Services and Professional Fees

All estimates and quotes are subject to change based on price and availability at the actual time of booking.

Change or cancellation of any components of the Traveler’s vacation after booking will be subject to both vendor and travel agency cancellation/change fees. A copy of the Vendor Terms and Conditions will be provided with the Traveler’s deposit invoice. The travel agency cancellation fee is equal to the Vendor’s cancellation fee in accordance with the Terms and Conditions, and applicable regardless of the reason for the cancellation. The traveler will be provided options for Travel insurance which may or may not cover these costs or the full costs of the vacation.

The cancellation fee for Trio Travel Company is $50 per person.

Responsibility

The traveler will inform Travel Agent if something does not meet expectations as soon as possible.

Occasionally things go wrong. In such a circumstance, the Travel Agent will make it right expeditiously.

Traveler concedes that the actions (whether malicious, irresponsible, or unintentional), errors, or faults of other businesses, humans (including the travel party), modes of transportation, nature, Force Majeure, or God are beyond the realm of Travel Agent’s control or liability. Traveler and Travel Agent both enter into this agreement in good faith.

Travel Agent will review the terms of your travel insurance policy benefits if any. However, Travelers agrees to personally review and understand the terms of the travel insurance policy benefits, limitations, and restrictions (regardless of Travel Agent offering and booking the policy for Traveler), if any In case of any claim, the Travel Agent will assist Traveler in filing Traveler’s claim with the travel insurance company to the extent that Travel Agent can, however, any travel insurance policy is an agreement between the Traveler and the travel insurance company.

Travel Agent will provide information on the following. However, Traveler acknowledges, and understands, that these are the sole responsibility of the traveler(s) unless otherwise indicated.  

• Possessing valid identification
  
• passports
  
• visas
  
• travel documents
  
• vouchers, etc.
  
• understanding travel protection/insurance policies
  
• filing claims
  
• compliance with TSA & FAA restrictions as well as relevant law & ordinances of governing bodies
  

The traveler understands and agrees to be held responsible for approved charges which Travel Agent makes associated with the booking of the vacation. Furthermore, the Traveler agrees to not initiate any chargebacks for the agreed-upon charges.

Traveler understands that once Traveler places a deposit, the risk of losing some or all of that deposit if Traveler changes, modifies or cancels the vacation. Traveler agrees to be subject to the restriction of their travel insurance policy, if any, or to sign a travel insurance waiver if Traveler elects not to purchase travel insurance.